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Michelle Rangel

Operations and Strategy Coach

VP, Enterprise Clinic Integrations - WellMed Medical Management

About

I am a Strategy & Operations Leadership Coach and Business & Healthcare Consultant with 20+ years of experience leading clinical operations and education initiatives at Optum/UnitedHealth Group. My journey from clinical practice to executive leadership gives me a unique perspective on healthcare systems and leadership development.


At Optum/UnitedHealth Group I managed a team of 150+ professionals supporting 14,000 employees, driving large-scale learning events for hundreds of clinicians and leaders, and delivering critical infrastructure implementations including new electronic health records systems. I facilitated process improvements for acquisitions across a 400+ site medical group practice, which led to measurable gains of 20-30% in clinical data accuracy.


During my tenure at Optum/UnitedHealth Group, I launched an education innovation hub that expanded a team from 50 to 120+ during an intense growth phase, delivering consistent training across a rapidly expanding organization that achieved new levels of operational efficiencies: >90% training completion rates for clinicians, >85% compliance with clinical documentation standards, and >90% employee satisfaction. In addition, I facilitated personal development coaching groups for executive teams, helping cross-functional leaders deepen self-awareness through Enneagram assessment insights, reflective inquiry, and behavioral feedback—driving accountability, performance, and results.


As a coach, I work with high-achieving leaders who feel burned out, are ready for change or are interested in elevating their growth journey to lead with clarity, confidence, and purpose. I specialize in helping executives translate their expertise into effective leadership practices that drive organizational transformation.


Clients say I bring a steady, calm presence that balances high support with high challenge, and they leave our sessions not just with insight, but with the confidence and practical tools to build resilience, turn challenges into opportunities, and create sustainable leadership practices. My background as both a clinician and executive allows me to connect authentically with leaders at every level.


When I'm not coaching, I love traveling to new destinations and hiking familiar trails. These interests reflect my ambivert nature—enjoying connection while valuing reflection time—and the same optimism, joy, and presence I bring to my coaching relationships. I look forward to connecting with you!

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