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Lauren Russell

Strategy & Operations Coach

Principal Program Manager, Fortune 50 Big Tech Company

About

I'm a senior technology executive and ICF-certified coach with over 15 years of experience leading risk, privacy, trust, and compliance initiatives across startups and global Fortune 50 technology companies. I hold a Leadership and Performance Coach Certification from Brown University and a Certified Personal Development Coach credential from the Coaching and Positive Psychology Institute, and I've spent my career operating at the intersection of strategy, operations, and large-scale organizational leadership.


At a global Fortune 50 technology company, I led risk strategy for a $6.5B payments portfolio, managed a $185M chargebacks program that delivered $10M in annual savings, and directed a global team of 60 across more than 200 critical initiatives. I also led the design and delivery of a comprehensive privacy compliance program aligned with a $5B federal regulatory order, developing training that reached 2,500 employees and delivering a privacy assessment report to federal regulators. Earlier, at Uphold, I drove global fraud prevention efforts that reduced ACH fraud from 20% to 2 basis points and cut chargebacks by 66%. At AAA, I built the company's first fraud and compliance function from the ground up, preventing $5M in losses and driving $20M in executive-level initiatives.


As a coach, I work with leaders and professionals navigating complex workplace dynamics, especially where power, pressure, and politics are at play. I help clients make sense of what's really happening in their environments, strengthen their positioning, and move with clarity, confidence, and strategy. My style is direct, culturally aware, and deeply practical. I blend real-talk accountability with actionable frameworks so clients don't just process challenges, they actively shift their outcomes.


Clients leave our sessions with a clear plan, stronger self-trust, and the confidence to take decisive action. We also have a lot of fun, and I guarantee you'll learn more about yourself while having a good laugh. I may be known to use a prop or two. I am my clients biggest cheerleader and I believe that the impossible is possible for you.


I live outside New York City with my family and three dogs, who may make a vocal appearance on our calls. I love to travel, with some favorite destinations across Europe and the Caribbean, and I bring that same sense of adventure and curiosity to every coaching relationship.

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