I am a Product Strategy and Customer Experience executive with over 20 years of experience across Financial Services, B2B SaaS, and technology, primarily within Fortune 500 organizations. I hold an MBA from Tuck School of Business and began my career in engineering at Motorola. Throughout my career, I’ve led high-impact initiatives that connect customer insight to business strategy.

As Senior Director at SAP, I established a Journey Analytics function that drove fact-based journey mapping for Cloud ERP to deliver transformative, data-driven insights. As the Head of CX at Black Knight Financial Services, I built CX and Voice of Customer capabilities from scratch. At TE Connectivity, I led Global Digital Strategy where I introduced the Pragmatic framework and activated account-based marketing capabilities to unlock customer insights and support market expansion. As the Executive Director of Digital Strategy and Transformation at JPMorgan Chase, I defined API strategy for B2B SMB experiences. I have consistently operated at the intersection of strategy, product, and customer understanding, whether leading CX workshops, defining early Agentic AI use cases, or translating complexity into action.

As a coach, I work with professionals who are ready to grow into their next level. I help clients uncover strengths they may not fully recognize, connect their experience to clear career direction, and move forward with confidence. My approach is practical and structured, often using visual frameworks to simplify complex ideas. Clients leave sessions not just with clarity, but with a renewed sense of momentum and motivation.

Outside of coaching, I prioritize staying energized and curious. I enjoy working out and keeping up with emerging technologies, especially in AI and digital transformation. These interests not only keep me sharp, but also help me connect with clients who are navigating fast-changing, high-performance environments.